Distance Selling Regulations
You can cancel your purchase at any time up to 7 working days* following the day of delivery.
You can cancel your purchase by:
1. logging in to My Account and using the Contact Us facility to request that we collect the product, or
2. phoning us on 020 8942 9567 with your order reference number and delivery details to hand
* “working days” means all days other than Saturday, Sunday and Public Holidays
Your product must be complete and in ''as new'' condition. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. The product must not have been used or installed and data must not have been inputted. It should be returned with the original box and packaging, along with any accessories you received with it. All headphones must still be sealed. Any free gifts received with the product must also be returned.
If you follow the above, we will issue you with a full refund for the cost of the product and any delivery charges paid. However we reserve the right to retain any charge paid for services which have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card.
Whilst the goods are in your possession you must take reasonable care of them and not use them.
We cannot cancel your purchase when:
- the seal has been broken on any headphones or earphones or on any personal hygiene products such as earbuds or earpads
- the goods were a special order to your specification
The following are guidelines for all goods ordered for delivery. Wherever possible we will respond to your individual circumstances.
If there is a fault with your product within the applicable product guarantee period (normally 12 months from delivery) or other defect with your order, we will normally offer a prompt repair service. You will always have the option of an exchange or refund if the fault occurs within 28 days of delivery. In all cases we reserve the right to inspect the product and verify the fault.
To qualify for a refund or exchange the product must be:
- in otherwise ''as new'' condition
- complete with any accessories and free gifts offered with it
if possible, with the original box and packaging
You can phone Aftersales on 020 8942 9124 to arrange a collection. Aftersales is open from 9am to 6pm, Monday to Saturday. Any refund due to a fault or other defect will include a refund of the applicable delivery charge paid (if any). In these cases, we will also pay for our costs of collecting. Replacement goods are sent by the standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges are covered by guarantee for 3 months after delivery.
Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect goods from you it will be at our cost.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT.